Privacy and Data Protection Policy

At Travelezza, we understand that true luxury is based on trust and discretion. We deeply value our relationship with our travelers and are unwaveringly committed to protecting the privacy and security of their personal data. This Policy describes how we manage the information you entrust to us to design exceptional travel experiences.

By interacting with us, you agree to the practices described below, designed to ensure excellence in our service.

1. Information We Collect

To offer a bespoke travel design service, we collect information that you voluntarily provide through our channels (website, concierge, WhatsApp, email). This includes:

Identification and Contact Information: Full name, address, telephone, email and copies of official documents (Passports/Visas).
Traveler Preferences and Profile: Important dates (anniversaries, birthdays), seat preferences, frequent flyer programs.
Sensitive Data (Strictly Necessary): Information on dietary restrictions, allergies or health conditions relevant to travel logistics and insurance, as well as financial information for payment processing.

The use of this data is strictly limited to managing your booking, personalizing your experience, and operational communication.

2. Use of Cookies and Browsing Technologies

Our website uses cookies and analytics technologies to enhance your digital experience. This data (device type, approximate location, browsing time) is statistical, anonymous, and helps us optimize our performance. We do not link this data to your personally identifiable information without your consent.

3. Purpose of Data Processing

Your information is the primary input for the design of your trip. We use it to:

Manage bookings for flights, exclusive accommodations, private transfers and experiences.
Coordinate special services (dinners, VIP access, medical assistance).
Notify you about changes, confirmations, and itinerary updates.
Sending exclusive information and benefits, provided you have authorized it.

4. Transfer of Data to Third Parties

Given the global nature of our services, it is necessary to share certain information with strategic suppliers for the execution of your trip. This includes:

Hotel chains, airlines, shipping companies and local operators at the final destination.
Providers of travel assistance insurance.
Government and customs authorities, when required by law.

Travelezza Guarantee: We only share the data strictly necessary for providing the service. We require our business partners to maintain high standards of confidentiality; however, please note that when booking international travel, your data may be transferred to jurisdictions with privacy laws different from those of your country of residence.

5. Security and Confidentiality

We implement high-level physical, technical, and administrative security measures to prevent the loss, misuse, or alteration of your information. Access to your data is restricted exclusively to Travelezza staff and assigned Concierges who need to know it to perform their services.

You maintain full control over your information. You have the right to access, rectify, cancel, or object to the processing of your personal data. To exercise these rights, please send a request to our Privacy Officer at: info@travelezza.com

6. Your Rights (ARCO Rights)

Our site may include links to third-party sites (e.g., hotel or airline websites). Travelezza is not responsible for the privacy practices of these external entities.

7. External Links

We reserve the right to update this policy to reflect changes to our services or legal regulations. The most recent version will always be available on this website.

8. Updates